Q: How can I purchase your products?

A: Luxor is a manufacturer of speciality furniture items and sells its products only through authorized dealers and distributors worldwide. We are International Tool Company and do sell Luxor products directly to end-users under the Luxor brand.

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Q: What do I do if the product is damaged in shipment?

A: If noticeable damage has occurred to the packaging, notify the driver when signing for the shipment. In any instance, open the shipment upon receipt and inspect it for concealed damage. If the damage is found, notify us immediately.

Contact us for replacement parts or components at no charge as well as further instruction for handling the damaged products.

Q: Where can I find product photos, sell sheets, or instructions?

A: Each product page includes access to product photography, manuals and other relevant assets. Simply find a specific product via navigation or the search tool, and click the "Download Images", "Sell Sheet", "Instructions" or "Spec Sheet" link to access those assets. 

Q: What do I do if I am missing parts?

A: Contact our Customer Services and we can get this issue resolved.

Q: How do I return a product?

A: Returns are subject to the terms and conditions of our Return Policy.

Q: What are the hours that Customer Service can be reached?

A: Luxor Customer Service is available Monday—Friday from 8:30 am to 5:00 pm CT. We are closed on major holidays.

Q: Is there assembly required with Luxor's products?

A: Assembly is required for most of our products. However, products needing assembly come with user-friendly instructions and include all hardware and basic tools.

Q: What type of warranty is included with your products?

A: Luxor products are manufactured at the highest degree of quality. All Luxor products are covered by a manufacturer's Limited Lifetime Warranty against defects and workmanship. If you ever have a problem with any of our products, just give us a call and ask to speak with one of our customer service representatives.

Q: When should I expect my shipment to ship after ordering?

A: Orders normally ship within 3–5 business days. Call ahead for large orders to assure delivery schedules, availability and any special delivery needs.

Q: Where are your products manufactured?

A: All Luxor products are designed in the United States and manufactured in factories in the United States and Asia.